Staff FAQ's

What hardware comes with a student iPad?

Students will be provided an iPad in an iPad case. Students with an IEP or in ACP will have a different iPad case as assigned by the SPED department.

When can iPads be sent home with students?

Students in grades K through 2, the iPads will remain at school.

Students in grades 3 through 5 will be able to take their iPads home once their parents/guardians sign the MPS Loan Agreement and a MPS Cooperative Loss form. These forms need to be signed prior to students taking home their school iPads. The building secretary or technology initiator will be able to provide this information to you.

What if parents decline the MPS Loan Agreement?

Students will still be deployed an iPad. The student will be unable to take the iPad home if the parent has decline the MPS Loan Agreement. To determine if a student is allowed to take home the device, reference the "Technology" tab in Infinite Campus. The school's Elementary Technology Facilitator will be able to print a report of all students per grade.

How will student iPads be charged?

In grades K, 2, 3, 4, and 5, iPad carts are provided for iPad charging. In grade 1, ACP, and SBS classrooms, a secure and charge vault has been provided for iPad charging. These charging locations contain sync cables and power cubes to charge the iPads. The cables should remain in the charging vessels.

When should students charge their iPads?

Plan for students to charge iPads in the morning or any downtime throughout the day: lunch, recess, PE, etc. For students in grades 3, 4, and 5, will want to charge their iPads before taking them home.

What do you do when you have an issue with an iPad?

If a restart does not resolve hardware, iOS, and app issues on staff or student iPads, staff should submit a helpdesk ticket at Please include the name of the student, room number, location of iPad, and a description of the problem.

What happens when the student’s iPad is not available?

If the iPad is out for repair, students may check out a spare iPad from the media center to use until the iPad is returned from repair. If a student iPad was left at home, the student will be without their device for the day.

Are there times when the iPads can remain at school at night?

To ensure students have access to their iPads, teachers may choose not to send iPads home the evening before testing.

How do you handle a student who misuses their iPad or technology?

Misuse of technology should be handled just like any other resource in the classroom. In most cases misuse can be curbed using the tools found in Apple Classroom and Jamf School Teacher. For extreme cases you should work with your building administrator.

What tools are available to assist with classroom management?

Use Apple Classroom and Jamf School Teacher. Examples of management techniques:

  • Manage off task behaviors try locking the iPad screen or locking students into specific apps.
  • Create lessons so students are only allowed to access specific websites and apps on the iPads.
  • Keep track of student progress by viewing the student’s screens while they work.

The student's iPad is not responding to the commands sent from Apple Classroom, Jamf School Teacher, or the iPad is listed as offline in the management apps.

  • On the student iPad, verify the iPad is connected to WiFi.
  • On the student iPad, verify the iPad is connected to Bluetooth.
  • Make sure the student and staff iPads are updated to the latest iOS.
  • On the staff iPad, force quit the management app (either Apple Classroom or Jamf School Teacher)

What do I do when there is a new student?

The building technology initiator will deploy the new student’s iPad once the equipment is shipped to the building.

What do I do when I have a student leave the District or switch schools?

Return the unenrolled student’s iPad to the building technology initiator for processing. This will need to be completed within two school days of the student leaving the district.

What do I do when I have a student switch homeroom teachers?

The iPad will move with the student to the new classroom within the building. If Apple Classroom and Jamf School has not updated within two days to reflect the student’s new classroom assignment, please submit a helpdesk ticket.

What passcode should the student use on their iPad?

Students should set their iPads up to use their Active Directory district assigned password as their passcode for their iPad. If they have mis-typed or mis-configured their iPad's passcode, the staff member can follow the instructions below to clear and reset the passcode. If this does not resolve the issue, please submit a helpdesk ticket for support.

How does the student setup a passcode on their iPad?

  • During the iPads deployment, students were required to create an alphanumeric passcode on their iPads.
  • Post deployment, on the student iPad do the following:
    • Launch the Settings app.
    • Select Touch ID & Passcode on the left.
    • On the right, select the option to Turn Passcode On.
    • From the Set Passcode window, select Passcode Options.
    • From the resulting list select Custom Alphanumeric Code.
    • At this point, the student should enter their Active Directory district assigned password for the passcode. The student will be asked to verify the setting.

How often should the student iPad ask for the passcode?

During deployment students were asked to change their passcode settings from immediately to every 15 minutes. This means that after 15 minutes of inactivity, the iPad will prompt the user to enter their passcode before accessing the contents of the iPad.

How do I set the iPad to request the passcode every 15 minutes?

  • Launch the Settings app.
  • On the left, select Touch ID and Passcode.
  • Have the student enter their district passcode to change settings.
  • On the right, select the option to “Require Passcode”.
  • Change the setting to “After 15 Minutes”.
  • The student can close out of the Settings app.

How can I set the students fingerprint to work as the passcode?

  • Launch the Settings app.
  • On the left, select Touch ID and Passcode.
  • Have the student enter their passcode to change settings.
  • On the right, select "Add a Fingerprint".
  • The student should follow the prompts on the screen to setup their passcode.

Once the fingerprint has been saved the student can unlock their iPad by using their fingerprint or passcode. More than one fingerprint may be used. Staff may want to add their fingerprint in on devices they access frequently.

What if a student forgets their passcode?

If a student is unable to clear the passcode on the iPad, they should NOT restart the iPad. Follow the instructions below to clear their passcode or submit a helpdesk ticket.

How do you reset a student’s passcode on their iPad?

  1. Clear the current passcode on a student iPad by using the Clear Passcode function in Jamf School.
  2. Launch the Settings app on the iPad.
  3. On the left select Touch ID & Passcode.
  4. On the right side, select Turn Passcode On.
  5. On the Set Passcode pop-up window, select “Passcode Options”.
  6. From the list select Custom Alphanumeric Code.
  7. Enter in the student’s district password twice.
  8. Verify Require Passcode is set to 15 Minutes.

How does the student set their picture on the lock screen?

Students are able to customize their own home screen.

  1. Launch the Camera app.
  2. Use the Camera app to take three pictures of themselves.
  3. Next touch Recent Photo within the Camera app.
  4. Select the photo you would like to use for your lock and home screen.
  5. From the options displayed in the upper right hand side of the window, select the “Send To” icon.
  6. From the options displayed at the bottom of the image, select Use as Wallpaper.
  7. At the bottom of the screen, select “Set Both”.

How do you force close an app?

  1. Double click the Home button to bring up the fast app switcher.
  2. From the list, locate to the app screen you want to quit.
  3. Swipe up on the app card you wish to shut down by flicking it up and off the screen.

How do I connect the iPad to Wifi?

  1. Launch the Settings app.
  2. On the left, select Wi-Fi.
  3. On the right, verify Wi-Fi is enabled.
  4. Verify Be-Kind-MPS is checked.

Open the Safari app and refresh a webpage to verify the iPad is connected to the Internet. Submit a helpdesk request if the iPad is not connecting to WiFi.

What is Airplane Mode and how do I check to see if it enabled?

Airplane mode will disable wireless on the iPad. This setting is appropriate when flying or when trying to conserve the iPad's battery charge.

  1. Launch the Settings app.
  2. On the left, locate Airplane Mode.
  3. Slide the bar back and forth to enable and disable Airplane Mode.

If Airplane Mode is disabled, WiFi will work. If Airplane Mode is enabled, the iPad will be disconnected from WiFi.

How do I soft reset an iPad?

A soft reset is used to turn off an iPad. This is helpful for when the iPad is being placed in storage or not used (disconnected from power) for an extended period of time. A soft reset is also helpful in resolving a few technical issues.

    • Method 1: Press the sleep/wake button for several seconds, then slide the power button icon on the screen to power off the iPad..
    • Method 2: Open the Settings app. On the left, select General. On the right, select Shutdown. Slide the power button icon on the screen to power off the iPad.

How do I hard reset an iPad?

A hard reset will resolve several technology related issues experienced on an iPad.

  1. Hold down the sleep/wake button and the Home button at the same time until the Apple logo appears. This process takes several seconds.
  2. Release both buttons once the Apple logo appears.

How do I enable or disable Do Not Disturb mode on an iPad?

The Do Not Disturb mode on an iPad will silence alerts and notifications when your device is in a locked mode.

  1. Launch the Settings app.
  2. On the left, select Do Not Disturb.
  3. On the right, enable or disable Do Not Disturb by sliding the Do Not Disturb bar at the top of the window.

How do I enable or disable Bluetooth on an iPad?

Enabling and disabling Bluetooth is helpful when troubleshooting Bluetooth devices connected to an iPad.

  1. Launch the Settings app.
  2. On the left, Bluetooth.
  3. On the right, enable or disable Bluetooth by sliding the Bluetooth bar at the top of the window.

This window will display all configured Bluetooth connections with the iPad and the "state" of those connected: either connected or not connected.

Can you print from an iPad?

Yes. Apps do not handle printing the same on an iPad. How an app prints, depends on the developer of the app. Below are general instructions on how to print from and iPad in Millard.

  1. From the app, select the "Send to" button. The button will be a square with an arrow pointing up from the top.
  2. From the list of options, select Print.
  3. The Printer Options window will open.
  4. Under Printer, select the name of the printer.
  5. From the list of available printers, select the building printer. (only printers available on the local network will appear)
  6. A window will open asking the user to enter their Active Directory username and password.
  7. Once the user authenticates to the printer, the print job will print.

In the District, printing from an iPad uses the same system as the computers. However, each time a user sends a print job from an iPad, the user will need to authenticate.

How do I clear the history and cookies from Safari on your iPad?

Clearing the history from Safari may help resolve issues with websites loading.

  1. Launch the Settings app.
  2. On the left, select Safari.
  3. On the right, select Clear History and Website Data.

Do the student iPads use a content filter?

Yes, a filter is configured on the student iPads and is active on any network. Students are unable to bypass or disable the filter on the iPad.

How do students use the Internet at home?

The filter is automatically enabled on the iPad, regardless if the iPad is in District or at home. For troubleshooting issues, please follow the instructions listed here.

What do we do if a student intentionally or accidentally finds inappropriate content via the web on an iPad?

  • For gross filtering infringements, submit a helpdesk request and contact your building administrator.
  • For minor filtering issues, use it as a teachable moment.

Why does a student find inappropriate content on the web?

  • Definitions of inappropriate vary between individuals.
  • Filtering is complex and filters may vary from day to day.
  • Inappropriate content may not get flagged immediately after it is posted online.

How do I report a lost iPad?

Staff should submit a helpdesk ticket immediately at with the name of the iPad and any helpful information. Technology will put the iPad into lost mode and track the iPad if it is connected to a wireless network. The sooner you report a lost iPad the better. This will ensure there is a charge in the battery to find the iPad online. iPads connected to WiFi and powered may be tracked both inside and outside of the District.

What happens if student’s iPad is lost, stolen, or damaged?

Immediately contact your building principal, classroom teacher, or the school librarian and submit a Helpdesk ticket at If the iPad is not located, then a replacement may be provided and a fee incurred.

How are apps installed on Student iPads?

  • Students may launch Jamf School on their iPads and install apps that display in the Applications list.
  • Staff may push free apps from the staff member’s iPad through the Jamf School app.
  • Students will need to go to Jamf School and install paid apps on their own iPads.
  • Inform students not to install every app in Jamf School. They should only download apps that they need to conserve as much space as possible on the iPad.
  • Students will be unable to access the App Store on the iPad.

How are Apps updated?

App updates are pushed out from the Jamf School Management System by the Technology Division to all staff and student iPads. Updates may not be installed during district testing windows.

How is the iOS updated on an iPad?

  • The District pushes iOS updates out to District iPads. However, if a staff member sees that student devices are prompting students to update, staff members should ask students to install the updates.
  • The best time of day to update an iPad is before recess, lunch, or at the end of the school day.
  • Most updates only take a few minutes, but on occasion there are updates that take up to ten minutes.
  • Staff will want to verify student devices are fully updated before any NWEA or NSCAS testing to ensure students don’t accidentally update as testing begins.

How will short term subs manage student iPads?

Subs may check out a sub laptop or sub iPad from the media center for daily use. These devices will need to be returned to the media center at the end of the day. The sub equipment from the media centers are configured to manage the student iPads for the school via the Apple Classroom and Jamf School applications.

How will long term subs manage student iPads?

Staff are required to leave their staff iPad at the school when going on a leave of absence. Subs should use this iPad to manage the student iPads for the classroom they are subbing for. Staff will want to log out of their email and clear (or communicate) the passcodes on their staff iPads before going on leave.

What happens when staff have a Short Term Contract?

Staff hired for short term contracts will receive a Staff iPad.

How will subs (short term and long term) unlock the iPad Carts?

Subs should obtain a door key from the building’s secretary when subbing at the school. If a key is not available for the sub, they should be directed to the technology initiator or another classroom teacher for assistance with the lock. Keys should be returned at the end of the work day to the building secretary.

How should students interact with the iPad cart?

  • To reduce congestion putting the iPads away in the cart, release students by small groups.
  • Students should disconnect the iPad from the sync cable By pulling on the plastic end that connects directly into the base of the iPad, not the cable. When the cable is pulled repeatedly it will eventually ruin the cable.

What is the best place to plug in the iPad cart?

Plug the cart directly into a wall outlet. Avoid using power strips and extension cords.

Can the wires in the cart be labelled?

No. Please do not embellish or add extra labels on the cart or the cables in the cart. Over time these carts may be moved to other classrooms or schools.

What if the iPad Cart is not charging the iPads?

  • Make sure the cart is plugged into a known good power source and powered on.
  • Avoid plugging the iPad Cart into a power strip.
  • Make sure the sync cables are plugged into the iPad.
  • If the iPad Cart still fails to charge the iPad(s), submit a helpdesk ticket.

Will students be allowed to embellish their iPads?

No. iPads should not have labels, stickers, or markings applied to them. If further identification is necessary a post-in note may be applied between the back of the iPad and the clear case. Ensure the BeKind sticker and Barcode are not covered.

Will students be allowed to use their own case on the school iPads?

No. iPad cases were selected by Millard Public Schools due to the sturdiness, dependability, design, warranty, and effectiveness at protecting the iPad. If a student requires a case beyond the standard, this should be submitted to helpdesk.

How do I clean the iPads?

Clean your Apple products: The iKlear cleaner can be used on iPads, the cleaner can be purchased through amazon since it is no longer available via the district's warehouse.

Are the iPads and their cases waterproof?


How do I AirDrop from an iPad?

Airdrop isn't working, what can I try?

  • Make sure your hardware supports Airdrop (see section above)
  • Make sure your devices are connected to the same wireless networks. Example: BeKind-MPS
  • Make sure your devices have Bluetooth enabled.
  • Make sure the date and time is set correctly on the devices.
  • Restart the devices.
  • Make sure Airdrop is shareable to all users.

How to AirPlay video and mirror your device's screen to Apple TV?